Contact Eco Flames Living

Whether you are choosing a fireplace, planning an installation, checking delivery or need help with an existing order, Eco Flames Living is here to help.

How to contact us

Email Admin@EcoFlamesLiving.co.uk or use the contact form below. Please include the product name or model, or your order number where available, so we can respond as helpfully as possible.

We review customer enquiries on normal working days and reply as soon as reasonably possible. Please do not send payment-card details through this form or by email.

Business correspondence

Eco Flames Living
24 Lissimore Drive
Tipton
DY4 7SX
United Kingdom

Please contact us before returning any product so we can confirm the correct return destination and suitable transport arrangements, particularly for large fireplaces or bioethanol fuel.

For installation queries, tell us the model and intended location. Product-specific instructions, ventilation and clearance requirements must always be followed.

Frequently Asked Questions · Delivery Information · Returns & Refunds · Safety Guidance