Do they produce a real flame?
Yes. Liquid bioethanol burns in a dedicated burner to produce a real flame, so safe fuel handling and suitable installation are essential.
Do I need a chimney, gas or electricity?
The manual bioethanol burners in this range do not need a traditional chimney, gas connection or electrical supply. This does not remove the need for ventilation or the correct installation.
Will a bioethanol fireplace heat my room?
It gives off heat, but is intended for atmosphere and supplementary warmth. Choose according to the manufacturer’s room requirements; do not use it as your main heating system.
What ventilation is required?
Requirements depend on the model and room. Use the minimum room volume and ventilation instructions supplied by the manufacturer. Contact us for the manual before committing to an installation.
What fuel should I use?
Use only liquid bioethanol approved for your exact burner, following both the fireplace manual and bottle label. Do not substitute petrol, gel fuel or other liquids.
How long does the fuel burn?
There is no single burn time for every fireplace. Burner design, fuel quantity, flame setting and airflow all affect it. Treat any manufacturer estimate as approximate, not a guarantee.
Does it smell?
Odour can vary with fuel, ignition, extinguishing and ventilation. Use the recommended fuel and maintain ventilation; we do not promise completely odour-free use.
Can I install one in a media wall?
Only where the exact model and enclosure meet the manufacturer’s requirements. Heat may damage a television or other equipment. Confirm the design, non-combustible construction, ventilation and clearances with a competent installer.
Are bioethanol fireplaces safe?
They use highly flammable fuel and an open flame. Correct installation, supervision and operation are essential. Read our safety guide and the manufacturer’s instructions before use.
How do I refill safely?
Never refill a burning or hot burner. Let it cool completely and follow the manual’s waiting period and fill limit. Clean up spills and move the closed fuel bottle away before lighting.
Can I use a fireplace outdoors?
This depends on the model. Only use it where permitted by its instructions, protected from adverse weather and on a stable non-combustible surface. Do not move it while lit or hot.
How is my order delivered?
All products, including heavy fireplaces and bioethanol fuel, are dispatched directly by our UK supplier. The same customer shipping pricing applies to fuel. Read our delivery information and contact us before ordering if you have a deadline or a restricted-access address.
What if I need to return something?
Our returns page explains cancellation rights and how to contact us. Keep your order details and contact us for safe return arrangements, especially for fuel.